Nanotowel.com cares about the privacy of each user of our web site and we sincerely value your trust.
We accept the following methods of payment: Major credit cards, money orders and certified check. We prefer payment by credit card. All prices are listed in US Dollars, unless otherwise indicated. Orders are not binding until payment has been accepted and verified.
Shipping and Delivery:
Shipping and handling charges apply to all orders, unless otherwise specified. Shipping charges will be calculated in your shopping cart and may vary according to the number or weight of items shipped, carrier used, destination of order and whether you requested expedited delivery. We ship items Monday – Friday usually within two business days of payment if there are no delays outside of our control. All delivery dates are estimates and are not guaranteed. Deliveries to outside the USA may take significantly longer to reach their destination. Please also note, out of concern for the environment, your emailed invoice shall be the only one you will receive. We do not mail physical paper invoices to do our part in preserving natural resources.
Information Collection and Use:
The nanotowel.com web site collects information from our users at several different points on our web site. When you use the web site, some basic, general information is collected. This general information is used internally in connection with our business to improve the web site, including our marketing and advertising efforts, and to make your use of the web site as enjoyable and efficient as possible.
When you set up an account on our web site or purchase an item from our web site, we collect personal information provided by you that may include your: (i) first and last name; (ii) billing address; (iii) shipping address; (iv) other shipping addresses; (v) email address; (vi) phone number; (vii) credit card account number; (viii) items purchased from us; and (ix) browsing, buying and selling patterns. We use this personal information in order to provide you with the goods and services that you purchase on our web site. We use your email address to provide you with information about your order and its status and we may occasionally send out emails, including newsletters, to people who have placed an order on-line, with information about other goods and services available on our web site, including discounts and other offers that may benefit you. You will always have the option to opt-out of these communications. Your phone number is used by us only in the event that our customer service representatives need to contact you about an order you have placed.
We request additional personal information from our users when placing an order on our web site. In completing our order form, a user must provide contact information, such as name and shipping address, and financial information, such as credit card account number and expiration date. This information is used for billing purposes and to fulfill our customer orders. If we experience difficulties processing an order, we will contact a user through this information.
A cookie is a text file stored on the user’s hard drive containing information about the user. Web sites create cookies to record information about a user’s preferences, such as the items you add to your shopping cart, and for security purposes (see Security below). Cookies are also used to help us determine the various services you use and the support you may need, and to help us detect and solve any problems you may have while using our web site. In addition, the use of a cookie on our web site will enable users to log on without having to reenter their password on each visit and to fully participate in our Community discussions. Most cookies expire after a certain time period. If you wish, you may set your browser to reject all cookies and still view our web site. Cookies placed by www.nanotowel.com are not tied to any personally identifiable information. Some of our business partners use third party cookies on our site and no personally identifiable information is tied to these cookies.
Like most standard web sites, we use log files on our servers. These log files store information regarding IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and number of clicks. These log files are used to analyze trends, administer the web site, track user’s movements in the aggregate, and gather broad demographic information for our use. IP addresses, etc. are not linked to personal information.
Sharing of General or Demographic Information:
We will share aggregated, general or demographic information we collect about our users and their use of our web site with our partners (except where noted for specific co-branded relationships below) and advertisers in a manner which does not identify any individual user. We use an outside shipping company to ship orders placed on our web site, and a credit card processing company to bill users for goods and services purchased on our web site. These companies will not retain, share, store or use any of our user’s personal information for any secondary purposes. We partner with other parties to provide specific services which are available on our web site. When a user signs up for these services, we will share the user’s name or other contact information that is necessary for the third party to provide these services to the user. These parties are not allowed to use such personal information except for the purpose of providing these services.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Money-Back Guarantee and Risk-Free Trial Offers:
For the benefit of our customers and to alleviate purchasing concerns for new and existing customers, we offer a 30-day risk free trial for our products. The trial promises our customers that if they are dissatisfied with their purchase for any reason, they may return it within 30 days for a full product refund minus shipping and handling costs. We typically charge the customer below our actual cost for shipping, so with any returns we will only be refunding the total amount minus our actual shipping costs, which may be more than what the customer paid. Customer shall bear the cost of return shipping. Products must be returned to us within 30 days of delivery date for to receive a valid refund. Returns after such date shall not be refunded. Customer must request a return authorization number before returning product or return shall not be valid. We do also offer 60-day money back guarantees on some products. Such extended guarantees are noted on the selling page of each product for which it is offered.
Please note that this risk-free trial only applies to single unit product purchases. If you are ordering more than one of the same product, we assume that you are already familiar and well satisfied with the product, are not in need of a free trial, so the refund does not apply. Please order accordingly.
For international clientele, the money back guarantee is not offered to customers with delivery addresses outside the USA, including APO addresses. All sales are final to these destinations. We assume that international customers are familiar with their native laws and customs requirements, and the onus is on them to be familiar with importation restrictions, requirements, taxes, VAT, etc. We cannot be responsible for failure to deliver due to customs issues, shipping issues, importation costs, etc. We also are not responsible for any importation duties or taxes as they are your own responsibility. We will endeavor to help the customer however we can, but ultimately, all international sales are final and nonrefundable. All wholesale or bulk sales are also final, anywhere in the world, including the USA.
Notification of Changes in Use of Information:
We do not provide any additional warranty coverage except for the limited lifetime warranty for the Laundry System. We do not guarantee any product’s fitness for intended use.
All material provided on the nanotowel.com web site is provided for informational or educational purposes only. Consult a physician regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition.
EU Data Subject Rights
This section applies to individuals located in the European Union (“EU”) (“EU Data Subject”). For these purposes, reference to the EU also includes the European Economic Area countries.
Subject to applicable law, you have the following rights in relation to your personal data:
Right of access: You have a right to access your personal data. If requested, we can confirm that we are processing your personal data and provide you a copy of the data along with other supplementary information. A reasonable charge may be applied for additional copies.
Right to rectification: You have a right to correct or update your personal data if it is inaccurate or incomplete. If we shared your personal data with third parties, we will seek to inform them of the rectification request, and, if lawful, tell you with whom we shared the data. You can update and correct your data by logging in to your account profile.
Right to erasure: You have the right to request us to erase or remove your personal data. We will do so in situations that are lawful and if there are no legal obligations to maintain it. If we shared your personal data with third parties, we will seek to inform them of the erasure request and, if lawful, tell you with whom we shared the data.
Right to restrict processing: You have the right to request the restriction or suppression of processing your personal data in certain circumstances. If we shared your personal data with third parties we will seek to inform them of the restriction request and, if lawful, tell you with whom we shared the data.
Right to data portability: You have the right to receive your personal data which have provided to us in a structured, commonly used and machine-readable format that is portable and safe.
Right to object: You have the right to object to the processing of your personal data if: it is being used for direct marketing purposes, and/or if we are processing your personal data for our own legitimate interests, unless we can demonstrate compelling legitimate grounds for such use.
Right not to be subject to decisions based solely on automated processing, including profiling: You have the right not to be subject to any decision based solely on automated processing of your personal data.
Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your prior consent.
International – +004(702)560-1309